FAQ

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+1 855 922 7377

24 Standard colors -

Ash, Bark, Brick, Cadet, Chambray, Cobalt, Ecru, Fossil, Frost, Grass, Greige, Ivory, Linen, Malachite, Mandarin, Midnight, Ochre, Olive, Pebble, Pewter, Sky, Smoke, Sunshine, Tar.

4 Timber Prints -

Eucalyptus, Iron bark, Merbau, Spotted Gum.

60% post-consumer recycled PET, 35% pre-consumer PET and 5% PLA fiber.

12 vivid colors to choose from -

Anodized Silver, Bengal White, Denim, Fern, Gunmetal, LT Grey, Marigold, Matte Black, Spice, Tango, Teal, Terracotta

Yes, they all have a Class A fire rating.

Subject to final specifications and stock availability, most products are dispatched in 6-8 weeks.

If you have any questions about a specific product or order, please contact us.

Care instructions are included in the specifications for each product. Please refer to the product page on the website for further information, or if you have additional questions contact our friendly team.

‘Red List Free’ means free of the Living Building Challenge’s identified concerning chemicals and compounds. Red List Free products have a positive effect on the greater environment.

In order to build long-term, trusting relationships with our clients, we pride ourselves on being transparent and direct. We invite you to review our Terms of Trade here.

We value your privacy and as a global company we have adopted a Privacy Policy that meets stringent international laws. The upshot? You can relax – you will never receive ‘spam’, ‘junk mail’ or pesky newsletters you didn’t sign up for. Please read our full Privacy Policy here.

The width of the Stick has been set to meet with the system hardware that has been developed. This is the stocked solution so therefore the most cost effective, quickest lead time product. The Stick size could be altered, but this is a custom product.

Yes, it is possible to purchase just one Stick or piece of aluminium

We have transition sets available for use with original sticks. These are not suitable to use with Quadratic, Independent sticks, Double Sided or Curved Sticks

The radius for the Transition is standard and the detail has been resolved. If a different radius is required, this would be custom.

No, there are no end caps for either. If the end of the systems need to be detailed, then use the Zintra Sticks Trim.

Yes, this is possible. To achieve this, a Narrow and a Wide system would need to be purchased and the Sticks be installed as per customer requirement.

It is the same for both narrow and wide: (0.69”) 17mm.

Custom hardware would need to be fabricated, but yes, Zintra Sticks can be installed in Portrait layout on a circular column or curved wall.

Yes, this is possible and easy to cut sticks to length on site to suit. It will require the aluminium tubes to be cut as well and installed as required for enough support. Maximum distance between tubes is 450mm and maximum cantilever of stick is 150mm.

Yes, this is possible.

The installation order of sticks should be same as the drawing that is included in the installation guide (it’s a non repeating pattern).

Zintra Sticks Quadratic is arranged in this pattern to optimize the absorptive and diffusive capabilities of this product, and this specific pattern creates an acoustic phase shift between adjacent Sticks. The pattern is based on a prime number sequence that is determined by a complex mathematical term called “quadratic residue.”

Although the suggested pattern below is a configuration that is optimal for acoustic performance, the Sticks can be arranged in a variety of patterns based on aesthetic and auditory design preferences.   
We chose this specific pattern as the calculations for this pattern resulted in higher acoustic performance values than any of the other patterns extensively researched. 

The pattern repeats every 36” (900mm)

25mm

Curved sticks are not designed to go onto a curved wall. They are designed to be installed on a straight wall to create a curved wall. 

No they are not freestanding, they should be attached to the ceiling and floor using provided hardware.

600mm x 600mm centres – Or 533mm inside to inside.

No, this has been designed at a standard size of 600 x 600mm to match to a ceiling grid

Yes, but there will be a waste of a section, it is best to contact customer service for assistance with a customised configuration.

For added acoustic benefit or aesthetic detail (add colours/prints etc)

Yes.

Yes. The system includes 1 x Powder Coated Mesh, 6 x Y-Hook Cable Hangers, 5 x Wire Rope Clamps, and Quills (number depends on selected pattern).

Yes, it can easily be cut with a grinder.

Yes, there is a 10’ and 15’ cable available on request.

It depends on which pattern you have purchased. This guarantees enough to make the pattern that has been ordered.

One PET color or print, and one powder coat color per system.

The notch is a mechanical fix, that offers interference. The quill is not easily removed. 

They should be specified as double, as there may be instances where a customer is looking to achieve two difference looks and wants the base substrate color visible from one direction.

For hanging hardware suitable for seismic conditions, please consult with the site architect or engineer.

Organic Etch panels are imperfectly perfect and therefore while they are design to be installed side by side, they are not seamlessly matched.

No, due the fabrication technique Organic Etch designs can only be applied to a single side

The timber print for the four species is fixed. The 4 timber species are held in stock, both in single sided and double sided.

The reason we print on to specific colours of Zintra per species, or Premium Print is so that the edge of the part doesn’t look too different from the printed face. We are unable to print the edge.

Yes, we can print the Timber grain on to 24mm, but the only colour of Zintra that we have to match the print is the Ecru/Spotted Gum.

Zintra Premium Wood Print is a high resolution (full coverage) print, which is printed onto a pre-determined base color. This ensures the best color vibrancy and the highest photorealistic finish. Timber prints are available in 4 colors and are available ex stock. Zintra Timber Print is printed on a pre-determined base color which is visible through the black print.

Premium Wood is printed to order.

The swatches represent a random section of the sheet. Full sheets are at 1:1

Zintra Timber is printed on a pre-determined base color which visible through the print. The edges have a muted transition, which is close in color to the face of the sheet. It’s best used when these finishes work for your aesthetic, when budget is a concern, or when you are working with a shorter leadtime (Zintra timber is ex-stock).

Premium Wood Print is well suited include in ceilings grids, stick systems and some standard Zintra products.

Each sheet is the same print.

Yes.

Technically yes, but they would need to have the same base color. This would be considered a custom order.

No. We have selected predetermined base colors to best match the design. This results in the most realistic finish.

No. Not all of the best paired color substrates are available in 1”.

No all tiles are sold as sets. The number of tiles depends on the design and tile style selected.

No.